Upload or processing issue
Use this when a file upload fails, processing gets stuck, or results do not appear.
Start email →MeetIQ support
Need help with your meeting notes?
Email support for upload issues, processing errors, usage limits, team access, billing questions, or notes quality review. Please include your account email and meeting title or ID when possible.
Usage limit or pilot access
Use this to request a higher upload limit, pilot access, or account allowance review.
Start email →Notes quality review
Use this when names, owners, deadlines, decisions, or action items need review.
Start email →Billing support
Use this for PayPal payment confirmation issues, manual invoice requests, cancellation requests, or refund questions during early access.
Start email →Business / Team access
Use this to request custom pricing, team onboarding, higher usage allowances, or privacy-conscious workflow review during early access.
Start email →What to include
- Your account email.
- Meeting title or Meeting ID, if the issue is meeting-specific.
- What happened and what you expected instead.
- Screenshot or error text, if available.
- Avoid sharing sensitive meeting details unless needed for support.
Billing, cancellation, and refund questions
During early access, billing changes, usage allowance reviews, and Business / Team requests are handled manually by the MeetIQ team. Contact support if your PayPal payment completed but paid access is not active, if you need help with a manual invoice or payment request, or if you want to request cancellation of paid access.
Refund and cancellation requests are reviewed manually during early access. Please include your account email, payment date, and a short description of the issue. Do not send payment card, bank, or password details.
What happens next
We review support requests using the account email, Meeting ID, visible error message, and admin processing status. For privacy, avoid sending full transcripts, confidential meeting details, or sensitive recordings unless we specifically ask for them.
If your meeting is stuck or failed, include the Meeting ID shown on the results page so we can check processing status, last error, and whether the job needs to be retried.